Google's Universal Search blends traditional text search results with videos, news, maps and other data. John Battelle noted that Universal Search seemed to break Google's traditional revenue model of driving traffic to websites and monetising the click. In some cases Universal Search result pages offered by Google are the only page a searcher looks at as the searcher has no need to look any further.
In response to direct questioning from Federated Media's Battelle, Google conceded that the search engine had explored advertising options suited to Universal Search. The comments came from Jack Menzel, Google's Product Manager from Universal Search.
Menzel later admitted that he was surprised by statistical analysis provided by comScore. James Lamberti, Senior Vice President of Search and Media at comScore, took the Search Engine Strategies' audience through analysis of over 1.2 billion search queries at Google. ComScore's figures showed that 17% of Google results ended in some aspect of Universal Search being shown. Of the original set of 1.2 billion searches over 220 million search results included one or more video, news, map, weather, stock or image results.
ComScore's data mining revealed that the number of clicks on Google's AdWords reduced whenever an Universal Search element was present on the results page. The panel, moderated by Search Engine Watch's Kevin Ryan, discussed whether this reduction of clicks represented a threat to Google's earnings.
Lyndsay Menzies, from the digital marketing agency bigmouthmedia, explained how Universal Search increased both branding considerations and tracking challenges in search marketing. Menzies noted that a shift in thinking was required from brands previously used to ROI and ROAS only analytic models from their search campaigns. Universal Search is both an opportunity and a threat to brands.
Mike Grehan, co-moderator of the panel, and bigmouthmedia's Menzies noted that the expectations of searchers are changing. Searchers are increasingly familiar with rich interfaces offered by web 2.0 sites and the vanilla "ten blue links" format traditionally offered by Google would begin to disappoint. Universal Search represented Google's efforts in offering the most relevant search results to this generation of searchers.
Taking the audience through a typical e-commerce scenario, Menzies described how a search for a laptop may begin with the user examining pictures of different laptops on Google Universal, then researching via organic results before completing a purchase through an AdWords link.
The debate concluded with comScore revealing that although paid search clicks reduced on Universal Search, conversation rates increased. Google also reminded the audience that the search engine intends to continue to experiment with search results formats.
